EAP-505

Paper of Brookfield Airport’s Case

This paper is a four-person project which was assigned to EAP 505 course in Fall 2017. The writing is about to write a short report for the Managing Director of Midland Airport Authority detailing an action plan for the year ahead to improve services at the Brookfield Airport.

My paper included the summary, Introduction, Findings, Conclusion, and Recommendations. 

Brookfield Case Study(p.1)Brookfield Case Study(p.2)

Summary

Because of an effective statistic data showed that the amount of negative comments about the service at Brookfield Airport is numerous, we have found some ways which can improve the quality of the service at the airport. Thus, we want to show it as the solutions for the Managing Director of Midland Airport Authority.

 

Introduction

This report will look at:

  • The problems of the communication and efficiency that the MAA is facing.
  • Four important points that can influence the satisfaction of the passengers.
  • How to solve the immediate problems at the airport in the short time.
  • Recommendation for action.

 

Findings

According to the result of a passenger survey, we can see that this passenger felt very poor on check-in and passport control, car park, signs, and baggage four areas. Consequently, we can infer that other passengers maybe feel poor in those areas also. By this result, finding some immediate ways to deal with the complaints is the main goal for MAA.

 

Conclusion

If MAA wants to let the public praise and the survey of the passenger to be better than before, they must find a way to solve seriously and have a good communication between the airlines and inside of the authority.

 

Recommendation

  1. About check-in and passport control, we suggest that set up more automatic clearances to handle the situation of high flow volume.
  2. MAA should find some parking garage near the airport which belong to other companies and then deal with them to solve the problem of demand of car park.
  3. MAA can also set up more TV screens that show the important signs and indications for the passenger to understand the airport easily.
  4. The problem of baggage is a big problem. Because of too many passengers here, we suggest by creating more TV screens, the passengers can get the baggage information faster. Also, MAA should make a meeting with all the airlines immediately to discuss all the problems.

Download Paper of Brookfield’s Case